FAQs
Frequently Asked Questions
When will my order ship, and how long will delivery take?
Most orders are processed within 1–2 business days, and in many cases, even faster. Delivery typically takes between 4 to 7 business days. If a longer delivery window applies, it will be clearly noted on the product page. While rare delays can happen, our team is committed to ensuring your order moves quickly and efficiently from warehouse to your doorstep.
Which forms of payment do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also support Apple Pay and Google Pay for quick, secure checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee on all purchases. For full details, please review our return policy at the bottom of the page.
Can I cancel my order?
Yes—orders can be canceled for a full refund as long as they haven’t shipped yet. To cancel, please email us right away at support@outshorelane.com. If the order has already shipped, it will fall under our 30-day return policy.
What if my item arrives damaged?
Please inspect your package upon delivery. If you notice any external damage, even to the box, make a note of it when signing for the shipment. If you're unable to open the package immediately but suspect damage, write “possible damage” on the delivery receipt. Should your item arrive damaged, send photos to support@outshorelane.com, and we’ll take care of a replacement or compensation promptly.
How do I place an order?
Simply click “Add to Cart” on the product page and proceed to checkout. Fill in your shipping and payment details to complete your purchase. Prefer to order by phone? Call us at +1 000-000-0000, and we’ll be happy to assist you.
How will I know when my order ships?
Once your order is placed, you’ll receive an email confirmation. After your item ships, you’ll get a second email with tracking details so you can follow its journey to your door. If an item is out of stock, we’ll notify you within one business day.
Will I receive an order confirmation?
Yes—an order confirmation will be sent to the email you provide at checkout. We recommend keeping a copy for your records. Make sure your email is entered correctly to avoid missing any updates.
Do you charge sales tax?
We’re based in Illinois and only collect sales tax on orders shipped within the state. This means many of our customers enjoy tax-free shopping with us.
Can I update my order after placing it?
Absolutely. If you need to modify your order before it ships, just email us at support@outshorelane.com. If the total changes, we’ll either refund the difference or send an invoice for any additional cost. For faster help, you can also call us at +1 000-000-0000.